Order Pickup

When can I pick up my order?

You will receive an email from us once your order has been processed and is ready for pickup. Please wait for this confirmation email before visiting the store to ensure your order is ready.

What do I need to bring when picking up my order?

Please bring the following:

• Valid government-issued photo ID
• Your online order number

If someone else is picking up your order, please ensure they have a valid government-issued photo ID and that their name is noted on the order. You can add this note at checkout or by responding to the pickup confirmation email.

Order Management

Can I modify my order after I’ve placed it?

Unfortunately, once an order has been placed, it cannot be modified. If you need assistance, please contact our customer service team as soon as possible.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express. 

Is there a minimum age to purchase alcohol from your store?

Yes, you must be of legal drinking age in your province or territory to purchase alcohol from our store. The legal age varies by region.

Additional Questions

 

 

 

 

Shipping and Delivery

Do you offer delivery services?

[If applicable] Yes, we offer delivery services to select areas. Delivery options and rates will be provided at checkout based on your location.

What are your delivery fees?

Delivery fees vary based on your location and order size. Free delivery is available for orders over [insert amount].

How long does delivery take?

Delivery times vary depending on your location and the shipping method selected. Standard delivery usually takes [insert time frame], while expedited options are available at checkout.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email to monitor its status.

What should I do if my order doesn’t arrive on time?

If your order is delayed or doesn’t arrive within the estimated time, please contact our customer service team for assistance.

Product Information

Do you have a return or exchange policy?

Due to the nature of our products, we do not accept returns or exchanges. However, if you receive a damaged or incorrect item, please contact us within [insert time frame] for a resolution.

What if I’m looking for a specific product that’s not listed on your website?

If you’re searching for a product that’s not available on our website, feel free to contact us. We might be able to special order it for you.

 

 

Customer Accounts and Loyalty Programs

What are the benefits of creating an account on your website?

Creating an account allows you to track orders, save shipping details for faster checkout, and receive exclusive promotions and discounts.

 

 

How do I update my account information?

You can update your account information by logging into your account and going to the “Account Details” section.

Legal and Safety Information

What is your policy on selling alcohol to minors?

We strictly adhere to legal regulations prohibiting the sale of alcohol to minors. Age verification is required at the time of purchase and upon delivery or pickup.

What should I do if I have a problem with my order or product?

If you encounter any issues with your order or product, please contact our customer service team immediately. We are here to help resolve any concerns.